Even though I have turned into a primitive species of homo sapien, doing nothing but sleeping and a little eating while nurturing life within, I have found motivation to blog.
First of all, I am awake beyond my 3-year-old's bedtime. This is a unique situation in itself that I wasn't awakened by Baby Bird insisting that I "sing 4 songs not 3" and "why was I sleeping in his room?" But what better reason to blog than pure unadulterated...anger?
In order to solve our "being in another country while most family and friends are in the US" problem, we started using skype. But as any addict can testify, skype's free service wasn't enough. We eventually bought skype credit and then a subscription and even a US phone number (all through skype) so that even our most technologically-impaired family members could still manage to call us. (it helped. somewhat.) We even began to like wearing our McDonald's "take-your-order" headphone and microphone.
We were happy with the service and the price until we had a problem. (I will try to make this short)
The first problem occurred when I decided to change our subscription plan to something that fit us better. I just had one teensy little question about interruption of service. Due to a very ill family member, we didn't want our service to be interrupted. I went to their customer service and didn't see a phone number so I decided to online chat with a customer service representative. (online chat has now been eliminated). This was the first indication that I should give up on skype. It took between 6 and 23 minutes for each response for the rep to reply. Some online "chat". 3 emails and 1.5 weeks later, my question was finally answered. Outraged yet?
Earlier this week, I was unable to log on to skype. My password didn't work. The Scientist insisted he hadn't changed our password. I typed in my email so that I could retrieve the password thinking that perhaps pregnancy-induced memory loss was responsible for the changed password.
Turns out Skype did not recognize my email address either. Uh-Oh. Even with pregnancy-induced memory loss, I am POSITIVE I did not change my email address. I don't even have any other email addresses!
I frantically looked around for some way to contact customer service so they could immediately suspend service in case my account was hacked. Although I don't think we did, most people have sensitive information such as stored credit cards and links to their paypal account.
No such luck. I found someone on twitter, a forum where you can contact moderators, and a way to email customer support which suggests a turn around time of 72 hours. Working hours that is.
We used all of these to no avail. The moderator told us to fill out a customer service email and that we should hear from them by next Thursday (Yup-one week for a hacked account) and then flagged us for contacting more than one moderator. (If you were going to lose a bunch of money-wouldn't you contact more than one mod? And where did it state to only contact one mod???) We also received an email back from customer support for more information that was ALREADY LISTED ON THE BOTTOM OF THE EMAIL THEY SENT BACK TO ME THAT I HAD ORIGINALLY SENT TO THEM!
The fact remains, this very same scenario happened recently and skype made no effort to fix the problem or even acknowledge it as far as I can tell. Thousands of people seemed to be hacked through no fault of their own. So here I am, with no hope of regaining the remaining credit I had in the account and no phone service. (I won't tell you about the real emergency that happened last night when I really, really needed to call the US)
The moral of the story? Use skype at your own risk. They are the Ryanair of VOIP.
Guess we'll be looking for a new VOIP service....any suggestions?