Skype has contacted us (1 week later) and told us our account was hacked. (Ehrlich?) Our history shows that over a period of 2 days, someone called multiple Taiwanese mobile phones over 100 times talking no more than 2 minutes and most less than that (very curious indeed). Our account is drained (although thankfully we didn't have that much) and we still can't use a service we are paying for since we have a subscription.
Now our account is blocked (AFTER THE FACT!) and with the great (snort) customer service we have received so far, I am expecting it to be fully functional in May 2017.
In addition, I am very skeptical about the circumstances. The Scientist and I are fairly tech-savvy. We can't figure out any way that the hackers got into our account and changed our email. Our password was not 12345, we can't find any viruses, spyware etc. on any of our computers and we are very careful about clicking on weird links or responding to 419 scams for Uncle Herbert's lost money (god bless him). That being said, obviously, we may be at fault here but the amount of videos on youtube that can tell you how to hack a password, the sheer amount of people complaining on skype's owns forums and the knowledge that it takes weeks, if not months to get any reply from customer service, it should be obvious to any user to use at your own risk. IMHO, this is a back-end job.
I have to admit, we were very happy with the service before all of this happened. If you pay to use skype and don't want to get rid of it, I HIGHLY recommend stopping auto-recharge. We are thanking our lucky lucky stars right now that I didn't have auto-recharge. I would be out for probably 100's of euros instead of around ~20.
ok. rant over.
You have been warned...